NEED TO KNOW > Frequently Asked Questions

 

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TICKETS

Q: How do I purchase tickets for an event?
You can check ticket prices, availability, and purchase tickets by clicking the ‘Purchase Tickets Online’ links throughout our website. If the event is at The Paramount, Neptune or Moore Theatre, you can purchase tickets in person at The Paramount and Moore Theatre box offices or ticketing kiosks.

Advance tickets for Paramount, Moore, and Neptune events can be purchased at the Paramount Theatre box office (located at 9th Avenue & Pine Street in downtown Seattle) Monday through Friday from 10am to 6 pm. Additionally, all three of our venue box offices open 90 minutes prior to show time.

There are also ticketing kiosks located directly outside the main doors of The Paramount and Moore Theatres. You can use these ticketing kiosks to purchase and print tickets for events at both of the theatres. The kiosks are available 24 hours a day, 7 days a week, but please note that box office staff are only on hand to answer any questions during box office hours of operation.

Please note that additional fees apply to purchases through Tickets.com and are not charged when you visit us in person. Our box offices are a walkup service only and do not sell tickets or have access to information on ticket availability by phone.

Q: Is there a ticket limit?
For most events we enforce an 8 ticket limit on full price tickets. Many events have a group discount; see individual show pages for more information.

Q: What if I lose or cannot print my tickets?
Please call ahead if you have any trouble with your tickets. If you purchased your tickets online or by phone through Tickets.com you can reach customer service at 1-877-784-4849. Please be aware that there is a $5.00 fee for tickets reprinted at the box office window. You can avoid this fee by arranging replacements in advance.

Q: I bought a ticket off a website I thought was yours. How can I tell if the ticket is valid?
There is no guarantee that a ticket is valid when you purchase it from a third party. STG only guarantees tickets purchased from the official ticket vendors listed on the show pages of our website or at our venue box offices and ticketing kiosks.

Q: My order timed out! How can I speed up the online order process?
Tickets.com can register your contact and billing information in advance to streamline the sales process. We recommend that you do this since many high-demand events sell out in minutes. Click here to pre-register.

Q: I am online trying to buy tickets to a show. Why do I get the message "This event is currently not available for sale online"?
If the event you are requesting is not currently available online, it might not be on sale to the public yet, or it might be disabled for online sales on day of show (typically 4 hours prior to the performance) at which point any remaining inventory can be purchased in-person at the venue box office window during walkup hours (Mon-Fri 10am-6pm at the Paramount, plus 90 minutes prior to show time at the Paramount, Moore, and Neptune).

Q: Can you explain online ticket fees?
In 2009, STG changed ticket providers with an eye toward reducing fees to our patrons. As a Tickets.com venue, our online fees are not only lower than before but also lower than most venues of our size and complexity.

STG online and phone ticketing fees consist of the following:
*$0 fee for “Print at Home” – many venues charge fees to print your own tickets at home but STG does not.
*Varying per ticket fee by show – a portion supports STG’s mission and a portion is retained by Tickets.com
*$3.25 per order – this covers direct costs of fulfillment (order verification, web/phone support, printing/mailing costs)

STG box office:
The online ticketing fees do not apply to tickets purchased in person at our box offices. The Paramount Box Office is open Monday-Friday 10am-6pm and 90 minutes prior to every show. The Moore Box Office is open 90 minutes prior to every Moore Theatre show.

STG self-serve kiosk:
$1 per ticket fee applies to purchase at self-serve electronic kiosks located at both The Paramount and The Moore Theatres.

Q: Why shouldn’t I buy tickets from brokers or ticket scalpers?
Tickets purchased from sources other than The Paramount or Moore Theatre box offices or through official ticket vendors found on www.stgpresents.org could be fraudulent, counterfeit, or otherwise unusable for admittance. Tickets may not be resold on the premises, including the exterior area around either theatre.

Q: Can I buy tickets to other venues’ shows at The Paramount Theatre box office?
Moore and Neptune tickets are available for advance purchase at the Paramount during daytime hours (Monday through Friday 10am-6pm). However, tickets to events outside of our three core venues are generally not available for purchase at our box offices. For tickets to other venues, please visit the show page on our website or visit the website of the venue you are interested in.

Q: When do tickets go on sale?
Tickets are typically available to purchase beginning four - six weeks prior to an event - however, each event is unique and on sale dates vary from one show to another. The best way to receive advance notice of upcoming events, on sale information, and special promotions is to sign up for our weekly eNews. Click here to subscribe. Please note, although every effort is made to notify our email subscribers of upcoming on sales, we are not always given enough notice with which to do this, so you may not receive notification in advance of every on sale.

Q: How much are tickets and what seats are available?
You can find ticket prices and seat availability through the Purchase Tickets Online links on our website or by visiting the box office in person.

Online, you can check prices and availability by clicking the Purchase Tickets Online link for the event in which you are interested in on our various show pages. You can check seat availability by selecting the price and section in which you are interested. You then have the option of canceling or proceeding with the order, once specific seat locations are quoted.

By phone, please call 877-STG-4-TIX. When calling, be sure to listen to and follow the prompts carefully to receive the information you need. A Tickets.com representative is able to quote prices and seat availability for any event, even if you choose not to purchase the tickets at that time.

Q: Can I buy tickets at the door on the day of the event?
Yes. If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you call Tickets.com at 877-STG-4-TIX to check availability prior to making the trip downtown.

The Paramount, Moore, and Neptune box offices all open 90 minutes prior to every performance.

There are also ticketing kiosks located directly outside the main doors of The Paramount and Moore Theatres. You can use the ticketing kiosks to purchase and print tickets for events at both of the theatres. The kiosks are available 24 hours a day, 7 days a week, but please note that box office staff are only on hand to answer any questions during box office hours of operation.

Please visit the websites of other venues for their policies on purchasing tickets at the door on the day of the event.

Q: Can I upgrade to Club seating?
Paramount Club tickets are only available via membership packages. For more information, click here. For active members, all tickets changes must be made during standard business hours as Club staff are not in the office on the weekends.

Club at the Neptune tickets may be purchased online. For more information, click here. If the Club option does not appear in the sales process, then the section is sold out. If you purchased general admission tickets and would like to upgrade, you may do so by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . Please note that Club upgrades are not available the day of the show.

Q: Why do some concerts have the first 10 or 20 rows held for will-call pick up?
At the artist's request, the first 10-20 rows of the main floor are restricted to night-of-show Box Office Will Call pickup only.  This is to help prevent reselling and ensure that ticket buyers can access these seats directly from the venue at the original price offered. Restrictions include:

  1. The original purchaser must claim the tickets in person on the night of show, starting 90 minutes prior to show time.  Please bring your confirmation number, a photo I.D., and the credit card used for purchase.)
  2. No advance pick up.
  3. No name changes.
  4. No third parties may pick up the tickets on your behalf (sorry, this includes friends and relatives).
These restrictions are necessary to ensure that true fans have access to these seats at the original price offered.  

Q: The artist’s website says they are playing at your theatre but you don’t have them on the calendar?
Often, artists release their tour schedules before the booking process has been completed with the venues. The best way to receive advance notice of on sale dates is to join our weekly on sale email list. You will get one email a week with information about upcoming events and special discounts. Click here to subscribe. Please note, although every effort is made to notify our email subscribers of upcoming on sales, we are not always given enough notice with which to do this, so you may not receive notification in advance of every on sale.

Q: Can I get a refund or exchange my tickets?
Only qualifying season subscription tickets can be exchanged into another performance of the same show. (Exchange procedure outlined in the STG subscriber handbook.)

All other tickets are purchased on a no refunds, exchanges, or cancellations basis and are only usable for the day, date and time selected at the time of purchase.

Q: Does my child need a ticket?
Unless otherwise noted, everyone requires a ticket regardless of age. Babes in arms are not allowed, and children under four years of age are discouraged.  (Some of these policies may differ for events that are specifically geared toward children.  Ask a ticket agent or check the sales page for that event.)  Some events offer discounts for children, so as you order, be sure to ask. For events geared toward children at The Paramount Theatre, booster seats are available on a first-come, first-served basis.

Q: What is a pre-sale? How do I participate or get a password?
Pre-sales and passwords are by invitation only via the Internet and are created through other organizations; i.e. fan club websites, radio station websites, producers or promoters of a particular show or production, etc. Emails are sent to those meant to participate, providing a password or promotional code to be entered when purchasing tickets, prior to the public on sale date. The theatre does not have access to these passwords for internet presales.

Our weekly on sale email list frequently has access to pre-sales for select shows, but we do not have any information beforehand if that will be the case. Please click here to join.

Q: Are there discounts to any shows?
The availability of discounts is determined by the individual producers and presenters. Discounts, if offered, are not applicable or retroactive to previously sold tickets.

Q: How do I subscribe or find out more about your current season offerings?
Click here for information on all shows and subscription options offered in our current season.

Q: Do you have ‘rush’ tickets for shows at your theatres?
Each production or show that comes to our theatres is unique and offers different prices and discounts, if any. Generally, the only ‘rush’ tickets offered are for students with valid student ID, and are only offered for arts event (not concerts). Typically, it is not determined if a student rush discount is available until shortly before the first performance. Please feel free to call our information line at 206-682-1414 for more information.

Q: When can I pick up my Will Call tickets?
The Will Call window opens 90 minutes prior to each show at the Paramount, Moore and Neptune. Be sure to bring photo ID, the credit card that was used to purchase the tickets, and your Tickets.com order number, as any or all of these may be required for ticket pick up.

Will Call tickets for The Paramount and Moore Theatres can also be accessed through our ticketing kiosks, located directly outside the main doors of The Paramount and Moore Theatres.

Q: Can I leave tickets at Will Call for a friend to pick up?
Sorry, for liability reasons we are no longer able to accept third party will call drop offs at the box office window.  If you need to change the name on your order please contact your point of purchase to make arrangements in advance.

EDUCATION

Q: How do I learn more about the education programs that STG offers?
Visit the Education section of our website for a description of program opportunities for a range of ages. Some programs are free and open to the public, some are included with the price of a ticket and some are targeted for a specific group (such as a school or community center). The Education section of our website also describes an opportunity for low-income social service organizations or youth arts organizations to apply for the Theatre Access Program which provides subsidized tickets.

PARAMOUNT, NEPTUNE AND MOORE THEATRES:
Getting to The Theatres

Q: How do I get to the Paramount, Neptune and Moore Theatres?
The Paramount Theatre is located on the corner of 9th Avenue and Pine Street in downtown Seattle, one block North of the Washington State Convention Center, and directly across the street from the Convention Place Metro Tunnel entrance. For directions to the area, click here.

The Neptune Theatre is located at N.E. 45th Street and Brooklyn Avenue in Seattle's University District, just around the corner from the Varsity Theatre. For directions, click here.

The Moore Theatre is located on the corner of 2nd Avenue and Virginia Street in downtown Seattle, two blocks north of the Pike Place Market. For directions to the area, click here.

Q: Where can I park near The Paramount, Neptune or Moore Theatres?
The Paramount Theatre does not have its own parking lot. There is a loading zone on 9th Avenue and Pine to drop off passengers. There are several pay lots in the area as well as metered street parking (after 6pm and Sundays are free). There are also multi-level garages at The Grand Hyatt’s 7th and Pike Street Garage, The Washington State Convention Center and in Pacific Place Mall.

The Neptune Theatre does not have its own parking lot. Parking across the street at the Deca Hotel is $2 after 6 pm. There are several other pay lots in the area as well as metered street parking (after 6pm and Sundays are free). Parking on the nearby UW campus is free after 8 pm. 

The Moore Theatre does not have its own parking lot. There is a loading zone right in front of the theatre’s main doors to drop off passengers. There are several pay lots in the area as well as metered street parking (after 6pm and Sundays are free). There is a multi-level garage at 3rd and Stewart and parking at Imperial Parking (next to Bed, Bath & Beyond) between Virginia & Stewart at 4th Avenue. Cost varies depending on the individual lot and you will want to refer to the attendant for lot closure times.

Q: When do the doors open for a show?
The doors open one hour prior to show time for all events at either theatre.

Q: How long are the performances?
The length of performances differs dramatically. Typically, we are aware of the approximate running times for Broadway performances several weeks in advance; usually from 90 – 180 minutes. For concerts beginning at 7:30pm or 8:00pm, they are usually over by 11:00pm.

Please note that the times given to us are an estimate provided by the production, based upon the best information available in advance of the performance and are subject to change.

Please feel free to call our information line at 206-682-1414, Monday through Friday from 9:00am to 5:00pm for more information.

PARAMOUNT, NEPTUNE AND MOORE THEATRES:
Inside the Venues

Q: Is there bar service at The Paramount, Neptune or Moore Theatre? Are the bars always open before a show? For how long?
Bars in The Paramount and Moore Theatres are open for most performances one hour prior to the show and close at the start of the performance. They are open during intermissions.

The bar at The Neptune Theatre is located in the 21+ main floor and remains open throughout the duration of the performance.

Q: Can you bring bottled water into the buildings? Can you take food or drinks from the bar into the theatre(s)? What food is available for purchase?
Factory sealed bottled water may be brought into the theatre but must be consumed in the lobby. No food or drink is allowed inside the theatre at The Paramount, Neptune or The Moore. Food is available for purchase on a show by show basis – please see our Concessions page for more details.

Q: Is there a coat check at The Paramount, Neptune or Moore Theatre? Can I leave my backpack / luggage there?
There is a coat check available at The Paramount Theatre for Broadway performances only. The coat check is located on the second floor of the theatre, and you can check your backpacks or luggage there.

Q: What is The Paramount Club?
The Paramount Club is an exclusive membership program with access to the best seats at The Paramount, which are unavailable to the public. Benefits of being a member of The Paramount Club include VIP private theatre entrance, access to the members-only Paramount Club lounge with private restrooms, coat check and personal bar service, and more. Learn more about The Paramount Club here.

Q: May I bring my camera to the theatre?
The taking of any pictures or any recording of performances is strictly prohibited in the theatre. This includes cell phone photography. For most rock concerts, large bags, backpacks, wallet chains and other similar personal items are not permitted.

Q: Do you have binoculars?
For events at The Paramount Theatre, binoculars are available for rental for $5.00. Our ushers would be happy to direct you to The Friends of The Paramount booth in the lobby for more information or rental. You are welcome to bring your own, if you prefer.

Q: Where is Lost & Found?
While at a performance, please contact an usher for assistance. If you realize you lost an item after leaving The  Paramount or Moore Theatre, please call our administration office Monday through Friday from 9am to 5pm at 206-467-5510 for assistance. After hours, please refer to the phone menu for the Lost & Found extension.

Q: What should I wear to a theatre performance?
Going to the theatre is often a special occasion for our guests and they frequently enjoy dressing up. For some that may mean a business suit/sport jacket or nice dress, and then for others it may mean a clean pair of jeans and a polo shirt. This is Seattle, and our audiences tend to be less formal than might be expected in other cities. We would suggest dressing as if you were going out to a nice dinner.

Q: How can our babysitter reach us?
There is no paging system at either The Paramount, Neptune or Moore Theatres. While cellular phones must be silenced during performances, they are the best way for you to be contacted directly, so please feel free to bring them and to check your messages during a break or intermission. Additionally, be sure to leave your exact seat locations (including the seating section, row, and seat numbers) with your babysitter. They may also call the theatre at 206-467-5510 should an emergency arise. At an appropriate break in the performance (typically intermission or at the conclusion of the performance), we will attempt to deliver a message to you. However, without your specific seat locations, we will be unable to assist and cannot guarantee we can reach you quickly.

Q: Are there restaurants and hotels within walking distance of your theatres?
There are a wide variety of restaurants and hotels nearby. Click here for information on options near The Paramount Theatre. Click here for information on options near The Moore Theatre.

Q: Can I smoke in the theatre?
Smoking is not allowed in The Paramount, Neptune or Moore Theatres.

Q: My band would be a great opener – how can I open for a show at The Paramount / Neptune / Moore?
Most bands tour with their own openers, and we at STG typically have no control over the openers that come through our venues.

Q: I want to get in touch with _____ artist, can you help me?
We do not have the ability to give out the contact information for any artist.

ACCESSIBILITY

Q: What do you offer for hearing impaired and deaf patrons?
We offer Open Captioning and American Sign Language interpretation for select performances. Please click here for more information on these performances. Our TTY ticket line is 888-331-6774.

Q: How do I purchase wheelchair accessible tickets?
Both The Paramount and Moore Theatres are wheelchair accessible. In The Paramount Theatre, wheelchair accessible seating is located in the side sections of the main floor. The side sections also contain regular theatre seating for patrons accompanying those in a wheelchair. In The Moore Theatre, wheelchair seating is located in the rear of the main floor on an elevated section. There is not an elevator in either The Paramount or The Moore Theatres.

To purchase wheelchair accessible seating, order by phone at 877-STG-4TIX or online. You may also purchase tickets in person at The Paramount Theatre box office. For detailed ticket purchasing information, go to Ways to Purchase.

Q: Do you have accommodations for patrons with physical challenges?
The Paramount Theatre has accessible seating, ADA restrooms and a Sennheiser infrared audio assistance system with induction loops. You will want to ask an usher to direct you to our Friends Booth for a hearing device (at no charge) once you arrive at the theatre. Additionally, Open Captioning and American Sign Language interpretation is available for select performances.

OTHER VENUES

Q: What does it mean when STG presents a show at a venue other than The Paramount, Neptune or Moore? Can I buy tickets to these shows at The Paramount, Neptune and Moore box offices?
Check the individual show pages for the performances you are interested in to learn how to purchase tickets – ticketing may vary from artist to artist!