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April 10, 2020
As we all navigate this trying time, we at STG appreciate the leadership of Governor Inslee, County Executive Dow Constantine, and Mayor Jenny Durkan. We are continuing to work closely with them to ensure the health and well-being of our community before anything else. As the situation progresses, we will continue to place our programs and performances on hold until it is safe for all of us to gather together once again to celebrate the arts. Please rest assured that this is only intermission, and we will see all of you in our theatres soon!
Please consider doing whatever you are able to support STG during this challenging time. Donations of any amount will be helpful as we work to undertake an anticipated multimillion-dollar shortfall.
We continue to diligently try to reschedule all performances that have been postponed. Your patience with us is greatly appreciated, as this process may take some time. We will directly email ticket holders regarding the status of each performance as details are confirmed. The most up-to-date status for each event is available on our calendar.
Please note that STG is committed to offering refunds for cancelled and rescheduled shows for tickets purchased directly through STG and through Ticketmaster.
Rescheduled shows: In the event that we are instead able to reschedule your event, you will be notified of the postponement, and we will share new event details as soon as we have them. If you are unable to attend on the new date, we are happy to offer a refund (or a donation or credit in lieu of refund, if you prefer) within 30 days of announcing the new show date. Please await instructions which will be included in the show update email.
Please be patient, as we remain dedicated to presenting as many performances in the future as possible, and it will take some to work with all scheduled performers.
We are so grateful for your continued support and are sending all the best to you and your families. We wholeheartedly believe that we will all get through this together, and that sometime in the near future, the show will go on
Tickets on sale through our official ticketing partner Ticketmaster may be purchased online via links on this website or by phone:
US Ticket Sales: 800-982-2787 (US calls only. Monday - Saturday: 9 am - 6 pm; Sunday: 12 pm - 6 pm)
Ticketmaster Express: 866-448-7849 (Ticket Sales available via automation: 24/7)
US Fan Support: 800-653-8000 (Call with urgent questions about orders you've already placed)
TDD (Telecommunications Device for the Deaf): 800-943-4327 (Type your request or question using this option)
Seattle Theatre Group offices:
STG Administrative Office Hours: Monday - Friday from 9 am to 5 pm
Paramount Theatre Walk Up Box Office Hours: Monday - Friday from 10 am to 6 pm **SEE IMPORTANT UPDATE BELOW**
**In our attempt to help mitigate the spread of COVID-19, Seattle Theatre Group has decided it is in the best interest of our patrons and staff to close all of our box office windows until further notice. Please note that if a show has been officially cancelled, and you paid with a credit card, you do not need to reach out for a refund as they will be processed automatically. Due to high volume, your refund may take up to 21 business days for the money to be back in your account. Refunds are only available for tickets purchased directly through Ticketmaster or STG. STG is not responsible for the refund practices put in place by secondary ticket providers. We are sorry for any inconvenience this may cause, and greatly appreciate your patience during this time. We hope to see you at a show soon!