ABOUT STG > COVID Safety

STAFF AND PATRON PRECAUTIONS

COVID-related health protocols may be in effect at the time of performance or event including, without limitation, required: mask or face coverings, temperature checks, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and law. Any ticket holder or or event participant who does not comply with any COVID related health protocol may be required to leave the venue, and their ticket will not be refunded.

Please allow extra time and arrive early for your event.

To create a safer and enjoyable experience for all:

• All STG staff and volunteers are required to wear face masks and undergo COVID screening upon arriving for their shift.
• Temperature scan cameras have been installed at entrances of all theatres.
• Masks are required for all patrons at all times. Requests for reasonable modifications to this policy will be considered if a person with a disability is not able to wear a face mask. See this link for useful information on ADA requirements.
• All artists, stagehands, wardrobe, security, stage door and other contractors must wear masks and will also undergo COVID screening.
• STG ushers will direct you to your seat from the top of each aisle only.
• Shield guards have been installed in areas where patrons and staff come into closest contact, as well as at will call and other appropriate areas.
• Social distancing will be mandated in drop-off locations, lobbies, restrooms and other areas where applicable.
• A COVID Compliance Officer will be onsite at all public events to ensure COVID safety protocols are followed.

ENHANCED CLEANING AND SANITATION

Our venues have and will continue to undergo enhanced cleaning and sanitation by our operations staff:

• Doorknobs, railings, counter tops, elevator buttons and other common touch points are sanitized with increased frequency.
• Performance halls, larger gathering areas, transported equipment, and other larger common areas are cleaned first and then sanitized using electrostatic technology, which allows disinfecting solution to adhere to all surfaces.
• For your convenience, hand sanitizer dispensers and hand washing stations are available throughout the buildings.

VIRUS FILTERING: HEATING AND COOLING

We’re also improving the air quality at our venues. The following measures will be taken when you return to the theatre:

• Air handling units will have MERV 13 Filters that confines viruses.
• UV C disinfection has been installed in air handling units.
• We change filters on a regular basis.
• Individual air purifiers have been installed in areas of low circulation.

TOUCHLESS EXPERIENCE

To help reduce the amount of physical contact at our theatres, we’re creating a touchless experience with:

• Mobile ticket delivery. Printed tickets will be available upon request.
• Security scanners that create an efficient and seamless entry.
• Cashless transactions for all onsite purchases.
• Touchless flush valves and faucets in all restrooms.

REFUND POLICY AND PATRON PROMISE

STG’s priority is the health and well-being of our patrons and staff both on and off our stages. Our team is actively working with health and safety professionals and we are committed to following government directives on our path to reopening. STG has created a patron promise to pledge our commitment to ensuring that your money is safe with us.

STG PATRON PROMISE:
STG is committed to ensuring the option of a refund if a show cancels or reschedules due to COVID. Additionally, as the performance nears, if you or a member of your party exhibit symptoms of COVID or have been exposed to someone diagnosed with COVID, you may request a refund.
Please note: refunds are available only for tickets purchased through Ticketmaster, STG, or Broadway Across America. Details on how to request a refund will be shared in the coming months.

PROGRAMMING UPDATES

Tap here for the most up-to-date calendar of performances.