EVENTS > Accessibility
The Paramount, Moore, and Neptune Theatres are wheelchair accessible on the orchestra level. There is no elevator in any of our theatres, but The Neptune does have ramps to the front of the balcony. Each of our accessible seat locations is slightly elevated and houses an easily removable, armless freestanding chair. These chairs are for patrons with mobility impairments and their companions. If you require the space for a wheelchair, an usher will remove the freestanding chair when you arrive.
Accessible seating can be purchased in person, by phone, or online via individual show ticket links.
For General Admission performances, patrons needing accessible accommodations should purchase standard General Admission tickets. When you arrive at the show, you will have priority access to accessible sections. Ushers will be available to assist.
ASL & Open Caption
Sennheiser Digital RF signal transmission listening devices are available to rent free of charge at The Paramount, Moore and Neptune Theatres for events on a first come, first serve basis. We carry two models:
- The HDE2020-D-II, which is a one-piece with earpieces, worn to amplify the show feed.
- The EK 2020-D-II, which can be used with personal headphones/earbuds or an induction neck loop for transmitting sound to hearing aids equipped with a T-coil. Please speak to your Audiologist on how to use the T-coil system.
To rent a listening device at the Paramount, please visit The Friends booth, located just inside the main lobby of the theatre. For Moore or Neptune shows, please locate an usher for assistance.
Some performances are ASL and OC interpreted. Open Captioning provided by c2 (caption coalition) inc. Other performances have audio description provided by AVIA.
ASL, OC and AVIA performances are listed below.
New: Sensory-Friendly Performances
STG, Disney Theatrical Group, the Theatre Development Fund and our community partners were proud to offer a Sensory-Friendly performance of Disney's THE LION KING on January 5, 2019 at 2pm at The Paramount Theatre. This show was performed in a supportive and judgment free environment for families and friends with children or adults affected by autism or other sensory issues to enjoy the shared experience of live theatre.
Our Sensory-Friendly Performance Partners:
Upcoming ASL, OC and AVIA interpreted shows and Sensory-Friendly performances:
The Paramount Theatre
- ASL: Sunday, March 31, 2019 at 1 pm - SOLD OUT
- OC: Sunday, March 31, 2019 at 6:30 pm - click here to purchase
- AVIA: Sunday, March 31, 2019 at 1 pm
CHARLIE AND THE CHOCOLATE FACTORY - on sale soon!
The Paramount Theatre
- ASL: Sunday, August 11, 2019 at 1 pm
- OC: Sunday, August 4, 2019 at 6:30 pm
- AVIA: Sunday, August 4, 2019 at 1 pm
For tickets to these ASL, OC and AVIA interpreted performances and more information, please visit The Paramount Theatre box office Monday through Friday 10:00 am - 6:00 pm or order online from the specific show pages.
Please note: Service animals are allowed in The Paramount, Moore and Neptune Theatres.