EVENTS > Accessibility
- Accessible Seating
- ASL & Open Caption
- Upcoming Shows
- Website Accessibility Statement
The Paramount, Moore, and Neptune Theatres are wheelchair accessible on the orchestra level. There are no elevators in any of our theatres, but The Moore has a ramp to Row F of the first balcony, and The Neptune has ramps to the front of the balcony. Each of our accessible seat locations is slightly elevated and houses an easily removable, armless freestanding chair. These chairs are for patrons with mobility impairments and their companions. If you require the space for a wheelchair, an usher will remove the freestanding chair when you arrive.
Accessible seating can be purchased in person, by phone, or online via individual show ticket links, listed below.
For General Admission performances, patrons needing accessible accommodations should purchase standard General Admission tickets. When you arrive at the show, you will have priority access to accessible sections. Ushers will be available to assist.
Please note: Service animals are allowed in The Paramount, Moore and Neptune Theatres.
ASL & Open Caption
Sennheiser Digital RF signal transmission listening devices are available to rent free of charge at The Paramount, Moore and Neptune Theatres for events on a first come, first serve basis. We carry two models:
- The HDE2020-D-II, which is a one-piece with earpieces, worn to amplify the show feed.
- The EK 2020-D-II, which can be used with personal headphones/earbuds or an induction neck loop for transmitting sound to hearing aids equipped with a T-coil. Please speak to your Audiologist on how to use the T-coil system.
To rent a listening device at the Paramount, please visit The Friends booth, located just inside the main lobby of the theatre. For Moore or Neptune shows, please locate an usher for assistance.
Some performances are ASL and OC interpreted. Open Captioning provided by c2 (caption coalition) inc. Other performances have audio description provided by AVIA.
ASL, OC and AVIA performances are listed below.
When is a phone not a phone?
…when it’s being used as a closed captioning device!
During certain productions, you may see fellow audience members on their mobile devices. They aren’t texting or taking photos, they are utilizing a new closed captioning service STG is now providing at select Paramount performances. In addition to the current accessibility services we provide such as ASL interpreters, open captioning and audio descriptions, we are now offering access to the app GalaPro.
How does it work? By downloading and accessing GalaPro, patrons are able to sync their devices to a performance and follow along with the provided text on their screens. This is an STG-approved program meant to assist patrons who are in need of these services. By offering this free program, it is our intention to provide greater accessibility at our performances, creating a more inclusive experience for all.
Please see below for step-by-step instructions on how to download and use the app:
Download the GalaPro app from the Apple App Store or Google Play Store.
We recommend that you do this prior to arriving to the theatre but if not, STG’s wifi can be used onsite:
Network: Paramount Theatre Guest
The login page will appear the first time you use the app.
Choose to create an account or login if you have an existing account.
Scroll to find your show.
Set your phone to airplane mode.
Turn your wifi on and select the GalaProParamount Network
Go back to the GalaPro app.
To adjust font size and brightness use the settings on the top left side of the screen.
We are proud to announce our sensory-friendly performance of STG’s 22nd annual DANCE This. Local and nationally-recognized artists share their culture through dance! Save the date for Thursday, July 9, 2020 at 1:00 pm at The Moore Theatre in Seattle. Learn more here.
Upcoming ASL, OC and AVIA interpreted shows and Sensory-Friendly performances:
The Paramount Theatre
THE BOOK OF MORMON - on sale Monday, February 17th!
The Paramount Theatre
ANASTASIA - on sale soon!
The Paramount Theatre
- ASL: Sunday, June 21, 2020 at 1 pm
- OC: Sunday, June 21, 2020 at 6:30 pm
- AVIA: Sunday, June 21, 2020 at 1 pm
- GalaPro open captioning will be available during this performance.
MEAN GIRLS - on sale soon!
The Paramount Theatre
- ASL: Sunday, August 9, 2020 at 1 pm
- OC: Sunday, August 9, 2020 at 6:30 pm
- AVIA: Sunday, August 9, 2020 at 1 pm
Seattle Theatre Group Website Accessibility Statement
Updated: December 2019.
Seattle Theatre Group strives to ensure that its services are accessible to people with disabilities. Seattle Theatre Group has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on stgpresents.org
Stgpresents.org makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows stgpresents.org to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The stgpresents.org accessibility menu can be enabled by clicking the accessibility menu icon that appears on the lower left corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
DisclaimerSeattle Theatre Group continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on stgpresents.org fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on stgpresents.org or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Seattle Theatre Group Customer Support as follows:
Phone: +1 206-682-1414