EVENTS > Season > Benefits + FAQ

When can I reach the Subscriptions Department?

Our business hours for phones and email are now Monday through Friday, 12pm-4pm. You can reach us directly at 206-812-1114 or This email address is being protected from spambots. You need JavaScript enabled to view it. If you get voicemail when we are open it means that all staff are on the line with other subscribers; If that happens, please leave a message and we will ring you back. Please kindly keep in mind that we are still operating with a reduced staff due to the pandemic so our response time may not be same day, but we’ll do our best to call or email you back the same or next business day.

Why should I subscribe over buying single tickets?

There are so many benefits to being a subscriber if you are planning on seeing three or more shows! First off, you will be supporting STG as a nonprofit and helping us with our education and community programs in addition to presenting fantastic live performances. Subscriber seats are discounted over single tickets prices and you have access to the best seats before the general public. Additionally, you will save on the Ticketmaster single ticket fees. There is flexibility with exchanges, free parking and personalized customer service.

How do I exchange tickets?

One of the best STG Performing Arts Series benefits is the flexibility of exchanging to a different date within the same production. Some productions may be one night only and, in those situations, please reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 206-812-1114 to see if there is an alternative option. To exchange within the run of the same production you can use your online STG Account Manager, email us or call us. Exchanges must be done at least 48 hours prior to your performance.

What happens if one of the shows I’m scheduled to attend cancels or reschedules?

STG is committed to offering refunds and exchanges for both rescheduled and cancelled shows for subscribers. You will also be given the opportunity to donate the value of your tickets back to STG in lieu of a refund, if you prefer. Add This email address is being protected from spambots. You need JavaScript enabled to view it. to your contacts and check your email’s spam folder to ensure you get our updates about shows as we announce any changes.

When will tickets be delivered?

All tickets default to mobile delivery. STG Subscribers can view and manage tickets online using STG Account Manager.

With mobile delivery, your tickets must be viewed on STG Account Manager from a mobile web browser on your phone. Your ticket barcodes may not be visible until much closer to each performance’s scheduled date. PLEASE NOTE: as a security precaution, mobile ticket barcodes now update every several seconds. You CANNOT screenshot mobile tickets any longer. You must view them online using STG Account Manager in order for them to scan properly. To share your mobile tickets, you must use the online ticket transfer option.

If you prefer paper tickets to be mailed in advance or to pick them up at will call, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 206-812-1114

How do I build my subscription package?

There is a minimum of three STG core series performances to create a subscription; you would start by picking three of these core performances from the eclectic music and dance shows that are not the Broadway performances. After adding three core STG performances, the subscription can be expanded to a larger package adding in the Broadway performances. Thus, Broadway performances are added as the fourth, fifth, sixth, etc. performance in your package.

Can I add another show to my Subscription after I’ve already purchased it?

YES! You can continue to add in existing shows to your package. Additionally, new Performing Arts shows will be added throughout the year and can be included in your subscription and considered an upgrade for additional subscriber benefits depending on your package. To add shows please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 206-812-1114.

How many tickets can I buy per event?

For most Broadway and non-Season events we enforce an 8-ticket limit. However, many Performing Arts Season events have a healthy discount for group orders of 10 or more people. To book a group for one of the Performing Arts shows, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. To book a group for one of the Broadways shows, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I leave tickets under a different name at Will Call?

Yes, this is one of your best subscriber benefits that single ticket buyers do not have! STG Subscribers can change the will call name on their tickets by contacting the Subscription Department at 206-812-1114 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Changes must be at least 3 business days prior to the scheduled performance.

How do I get my parking passes for the Five+ show packages?

Five+ Show subscriptions receive FREE parking. Details on requesting your parking passes for shows at the Paramount and Moore Theatres will be emailed to you in summer 2023. Free passes will be paper vouchers that will be mailed to you before the season begins.

Does my child need a ticket?

All children must have a ticket, regardless of age. Babes in arms are not permitted except for specified events. Parents/guardians are discouraged from bringing children younger than 4 years of age unless the event is specifically geared to this audience. Call the Subscription Department to verify performance-specific information.

What is the difference between a full STG Performing Arts Series subscription package versus a full Broadway at the Paramount package?

STG Performing Arts Series (formerly known as Build Your Own) is our 'in house' curated fine arts series. Venues include The Paramount, The Moore and The Neptune. The core performances are an eclectic mix of individual local and touring artist featuring music, dance and cultural productions. After adding three core STG performances, the subscription packages can be expanded to a larger package adding in the Broadway performances. STG Performing Arts Series subscribers have first access to seats for our core STG performances and access to seats to Broadway performances before they go on sale to the general public as single tickets. Renewing subscribers get a week of exclusive access to seats before new subscribers can start creating subscriptions.

Broadway at the Paramount (also known as Broadway Across America) is our partner and with them we co-present national Broadway theatre touring shows. The only venue is The Paramount. They have their own full season subscriptions which consist of specific shows and additional shows that can be added on as extras. Their full subscription goes on sale to their subscribers before our STG Performing Arts Series launches. Broadway full season subscribers have first access to seats for Broadway shows before STG Performing Arts Series subscribers and then single ticket buyers.

Where can I find information about Accessibility?

For the most up-to-date information about Accessible Seating, ASL or Open Caption shows, and more, you can visit our Accessibility webpage.

For wheelchair-accessible seating, visit our online checkout. If you don’t see seats available on an event’s seat map, slide the toggle with the wheelchair icon. After enabling this toggle, you’ll have the option to view either wheelchair seats, the distinct companion seats, or both.

To purchase an ASL or Open Caption Subscription, request ASL interpretation for a show, or if you have any other questions about accessibility, please reach out via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

The Paramount, Moore, and Neptune Theatres are wheelchair accessible on the orchestra level. There is no elevator in any of our theatres. For General Admission performances, patrons needing accessible accommodations should purchase standard General Admission tickets. When you arrive at the show, you will have priority access to accessible sections. Ushers will be available to assist.

At The Paramount Theatre, assisted-listening devices, binoculars, and booster seats for children are available at the Friends of STG booth in the lobby on a first-come, first-served basis.

Directions to and Parking at our theatres:

Please click this link to find detailed information for The Paramount, The Moore and The Neptune;

STG Presents - Directions & Parking

We're here to answer your questions!

• Subscriber Department
  
  • Monday through Friday, 12pm-4pm by phone or email: 206-812-1114 or This email address is being protected from spambots. You need JavaScript enabled to view it.
• Other phone numbers:
  
  • Broadway at The Paramount: 888-451-4042
  • STG Box Office: 206-682-1414
  • STG Administrative Office: 206-467-5510