FREQUENTLY ASKED QUESTIONS
How do I purchase tickets for an event?
If an event is at The Paramount, Neptune or Moore Theatre, advance tickets can be purchased in person at The Paramount Box Office (located at 9th Avenue and Pine Street in downtown Seattle), Monday through Friday from 10 am to 6 pm. Box offices at all 3 venues open 90 minutes prior to show time.
You can check ticket prices, availability, and purchase tickets by selecting the Get Tickets buttons throughout our website.
Please note that additional fees apply to online purchases through our official ticketing partner, Ticketmaster, and are not charged when you visit us in person. Our box offices are a walkup service only and do not sell tickets by phone or have access to information on ticket availability by phone.
How much are tickets and what seats are available?
You can find ticket prices and seat availability through selecting the Get Tickets buttons on our website or by visiting the box office in person.
Online, you can check prices and availability by selecting the Get Tickets button for the event in which you are interested in on our various show pages. You can check seat availability by selecting the price and section in which you are interested. You then have the option of canceling or proceeding with the order, once specific seat locations are quoted.
Can you explain online ticket fees?
STG ticketing fees are comparable to most venues of the same size and complexity. We know that fees often feel exorbitant, however, we are consistently working with our ticketing partner to assure that our fee structure is fair.
STG online and phone ticketing fees consist of the following:
*$0 fee for mobile delivery – many venues charge fees to print your own tickets at home but STG does not.
*$2.25 - $25 for USA mail delivery options.
*Per ticket service charge – a portion supports STG's mission to create enriching experiences in the arts, engage diverse communities, and steward historic theatres. A portion of the fee is retained by Ticketmaster for their services.
*Per Order Fee – this covers direct costs of fulfillment (order verification, web/phone support, printing/mailing costs)
*Facility Fee – this theatre maintenance fee fully supports the portion of our mission that addresses the health of our three historic theatres. This fee is charged when purchasing in person, by phone, or online.
STG box office fees:
The online ticketing fees do not apply to tickets purchased in person at our box offices. The Facility Fee is the only fee charged at the box office. The Paramount Box Office is open Monday - Friday 10 am - 6 pm and 90 minutes prior to every show. The Moore and Neptune Box Offices open 90 minutes prior to every show.
Is there a ticket limit?
For most events we enforce an 8 ticket limit on full price tickets. Many events have a group discount; learn more on our Group Tickets page. If ticket limits are not adhered to, STG has the right to cancel your entire ticket order and may restrict ticket purchases in the future.
Why are ticket purchases subject to geo-limiting?
In an effort to equitably distribute tickets to real fans, STG has implemented geo-limiting measures known to mitigate BOT activity and other fraudulent methods of abusing ticket limits. Approved locations include Washington, Oregon, Alaska, Vancouver B.C, and Idaho.
BOT technology allows for high-speed transactions to monopolize large quantities of tickets, which are often then immediately resold in the secondary market at prices much higher than face value. This mechanism abuses ticket limits and circumvents sales to real fans.
In examining the BOT attacks on our ticketing system, we have discovered that the bulk of these purchases are associated with out-of-state addresses. As the largest non-profit arts organization in the Pacific Northwest, it is our obligation and responsibility to make every effort to ensure that the experiences on our stages are accessible to patrons who reside in our region while ensuring patrons are paying face value for our tickets.
My order timed out! How can I speed up the online order process?
Ticketmaster can register your contact and billing information in advance to streamline the sales process. We recommend that you do this since many high-demand events sell out in minutes.
I chose Mobile Delivery during my Ticketmaster purchase process. What do I do now?
Mobile tickets can be scanned right off of your smartphone on the night of the event and do not need to be printed. It is likely that you will need to adjust your screen brightness in order for our ticket scanners to be able to read the barcode on your mobile ticket.
What if I lose my tickets?
Please call ahead if you have any trouble with your tickets. If you purchased your tickets online or by phone through Ticketmaster you can reach customer service at 800.653.8000. Please be aware that there is a $10.00 fee for tickets reprinted at the box office window. You can avoid this fee by arranging replacements in advance.
Tickets for the show I want to see JUST went on sale and there are no tickets available via STGpresents.org. How can that be?
This could happen for a variety of reasons. The show may be a subscription performance with early sales and/or legitimately be sold out due to high popularity and thus high volume of patron transactions. In other cases, third party ticket sellers, often referred to as scalpers, may be using a technology known as BOTS. This BOT technology allows for high-speed transactions to essentially monopolize ticket inventory, keeping you from having adequate access and allowing the ticket sellers to resell at prices that are higher than face value. STG works with Ticketmaster, our official ticket partner, to combat this activity to the best of our ability. Our transition to Ticketmaster as our official ticketing vendor increases our confidence in delivering greater patron service, security, and a reduction in the instances of ticket scams. Ticketmaster has taken on the challenge of assuring that patrons receive authentic tickets at intended prices.
I bought a ticket off a website I thought was yours. How can I tell if the ticket is valid?
There is no guarantee that a ticket is valid when you purchase it from a third party. STG only guarantees tickets purchased from the official ticket vendors listed on the show pages of our website or at our venue box offices.
Why shouldn't I buy tickets from brokers or ticket scalpers?
Official sources for tickets to events at The Paramount, Moore and Neptune Theatres include: official ticket vendors found on our website and the box offices located at the Paramount, Moore and Neptune Theatres. Tickets purchased from sources other than these could be fraudulent, counterfeit, or otherwise unusable for admittance. Tickets may not be resold on the premises, including the exterior area around either theatre.
Can I buy tickets to other venues’ shows at The Paramount Theatre box office?
Moore and Neptune tickets are available for advance purchase at the Paramount during daytime hours (Monday through Friday 10 am to 6 pm). However, tickets to events outside of our three core venues are generally not available for purchase at our box offices. For tickets to other venues, please visit the show page on our website or visit the website of the venue you are interested in.
Can I buy tickets at the door on the day of the event?
Yes. If there are still tickets available to purchase on the day of the event at the Paramount, Moore or Neptune Theatres, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you call Ticketmaster at 800.845.3000 to check availability prior to making the trip.
The Paramount, Moore, and Neptune box offices all open 90 minutes prior to every performance.
Please visit the websites of other venues for their policies on purchasing tickets at the door on the day of the event.
The show is GA (general admission), but I have a seat / section number on my ticket. What does that mean?
Any seat or section number on your ticket to a general admission event is more for internal tracking purposes and is not related to an actual seat.
Can I upgrade to Club seating?
Paramount Club tickets are only available via membership packages. More information here. For active members, all tickets changes must be made during standard business hours as Club staff are not in the office on the weekends.
Moore & Neptune Club tickets are only available via membership packages. More information here.
Why do some events have the first 10 or 20 rows held for Will Call pick up?
At the artist's request, the first 10-20 rows of the main floor may be restricted to night-of-show Box Office Will Call pickup only. This is to help prevent reselling and ensure that ticket buyers can access these seats directly from the venue at the original price offered. Restrictions include:
1. The original purchaser must claim the tickets in person on the night of show, starting 90 minutes prior to show time. Please bring your confirmation number, a photo I.D., and the credit card used for purchase.
2. No advance pick up.
3. No name changes.
4. No third parties may pick up the tickets on your behalf (sorry, this includes friends and relatives).
These restrictions are necessary to ensure that true fans have access to these seats at the original price offered.
Can I get a refund or exchange my tickets?
Only qualifying season subscription tickets can be exchanged into another performance of the same show. (Exchange procedure outlined in the STG subscriber handbook.)
All other tickets are purchased on a no refunds, exchanges, or cancellations basis and are only usable for the day, date and time selected at the time of purchase.
Does my child need a ticket?
Unless otherwise noted, everyone requires a ticket regardless of age. Babes in arms are not allowed, and children under four years of age are discouraged. Some of these policies may differ for events that are specifically geared toward children. Ask a ticket agent or check the show page for that event. Some events offer discounts for children, so as you order, be sure to ask. For events geared toward children at The Paramount Theatre, booster seats are available on a first-come, first-served basis.
What is a presale? How do I participate or get a promo code / password?
Presales and promo codes / passwords are distributed by invitation only via the Internet. STG distributes presale information when applicable in our weekly eNews to opt-in subscribers - information below. Other presales are created through other organizations; i.e. fan clubs, radio stations, producers or promoters of a particular show or production, etc. Emails are sent to those meant to participate, providing a password or promotional code to be entered when purchasing tickets, prior to the public on sale date. The theatre does not have access to these passwords distributed by other organizations for their internet presales.
Our weekly STG eNews frequently lists presales for select shows, but we do not have any information beforehand if that will be the case. Join and automatically receive the most recent edition of eNews!
Are there discounts to any shows?
The availability of discounts is determined by the individual producers and presenters. Discounts, if offered, are not applicable or retroactive to previously sold tickets.
How do I subscribe or find out more about your current season offerings?
Information on all shows and subscription options offered in our current season can be found here.
Do you have ‘rush’ tickets for Broadway shows?
Each production that comes to our theatres is unique and offers different prices and discounts, if any. Generally, the only ‘rush’ tickets offered are for students with valid student ID, and are only offered for Broadway events. Typically, it is not determined if a student rush discount is available until shortly before the first performance. Please feel free to call our information line at 206.682.1414 for more information.
When can I pick up my Will Call tickets?
The Will Call window opens 90 minutes prior to each show at the Paramount, Moore and Neptune. Be sure to bring photo ID, the credit card that was used to purchase the tickets, and your Ticketmaster order number, as any or all of these may be required for ticket pick up.
Can I leave tickets at Will Call for a friend to pick up?
Sorry, for liability reasons we are no longer able to accept third party will call drop offs at the box office window. If you need to change the name on your order please contact your point of purchase to make arrangements in advance.
Where can I drop off a patron who may not be able to walk long distances from parking to the venue?
All theatres have a patron loading and unloading zone in front of the venue.
Are there accessible ADA restrooms located in the theatres?
All theatres have an ADA-accessible restroom. The ADA-accessible restrooms are located on the main floor of the Paramount and Neptune, and up the ramp from the main lobby at the Moore. If you need assistance in locating the restroom, an usher will be glad to guide you to the nearest facility.
Is there a coat check at The Paramount, Neptune or Moore Theatre?
There is a coat check available at The Paramount Theatre for Broadway performances only. The coat check at The Paramount is located on the second floor of the theatre. The Moore unfortunately does not have a coat check. The Neptune has a coat check from October through April, for GA standing room shows only.
Do you have a bag policy at The Paramount, Moore and Neptune Theatres?
We ask that you not bring large bags with you, however they will be allowed into the theatre only after a full bag search. Bag searches take more time and will slow ingress into the theatre, so if you do need to bring a large bag with you, please arrive as early as possible to avoid missing any of the show!
Are certain items prohibited inside The Paramount, Moore and Neptune Theatres?
Yes. Please visit our Safety & Security page to learn more.
What should I wear?
Going to a show can be a special occasion. For some that may mean a suit/sport jacket or nice dress, and for others it may mean a clean pair of jeans and a polo shirt. This is Seattle, and our audiences tend to be less formal than might be expected in other cities. We would suggest dressing as if you were going out to a nice dinner.
Please note: shirts, shoes, and pants / shorts / skirts / dresses are required for all genders at all times. No exposed underwear or bikini tops / bottoms allowed.
How early can I line up?
For events at The Paramount Theatre, patrons are welcome to start lining up on Pine Street, going east towards Boren, on the theatre's side of the street. For events at The Moore Theatre, the line starts at the front door and goes northwest on 2nd Avenue, around the corner heading northeast on Virginia. Patrons may line up after 6:00 am on the day of the show, if they wish to do so. Please be aware that there will be no staff or security outside the theatres before the show.
Is there bar service at The Paramount, Neptune or Moore Theatre? Are the bars always open before a show? For how long?
Bars in The Paramount and Moore Theatres are open for most performances one hour prior to the show and close at the start of the performance. They are open during intermissions. The bar at The Neptune Theatre remains open throughout the duration of the performance.
Can you bring bottled water into the buildings? Can you take food or drinks from the bar into the theatre(s)? What food is available for purchase?
No outside food or drink are allowed at The Paramount, Neptune or Moore Theatres*. Food is available for purchase on a show by show basis – please see our Concessions page for more details. Full service bars are open for most performances. Our 21+ patrons can now consume alcoholic beverages inside the Paramount, Moore and Neptune Theatres during most performances, as indicated in the Know Before You Go email sent to ticket holders the week of the performance. If you choose to do so, you must purchase an official beverage cup sold at the bar. Cups are yours to keep, and you can bring them with you when you return for future performances. Please be sure to have ID ready when you approach the bar for purchase.
Do you have binoculars?
For events at The Paramount Theatre, binoculars are available for rental for $5.00. Our ushers would be happy to direct you to The Friends of The Paramount booth in the lobby for more information or rental.
How can our babysitter reach us?
There is no paging system at The Paramount, Neptune or Moore Theatres. While cellular phones must be silenced during performances, they are the best way for you to be contacted directly, so please feel free to bring them and to check your messages during a break or intermission.
An artist’s website says they are playing at your theatre, but you don’t have them on the calendar. Why?
Often, artists release their tour schedules before the booking process has been completed with the venues. The best way to receive advance notice of on sale dates is to join our weekly eNews list. You will get information about upcoming events and more. Subscribe here. Please note, although every effort is made to notify our email subscribers of upcoming on sales, we are not always given enough notice with which to do this, so you may not receive notification in advance of every on sale.
My band would be a great opener – how can I open for a show at The Paramount, Moore or Neptune?
Most bands tour with their own openers, and we at STG typically have no control over the openers that come through our venues.
Does STG rent its venues to candidates running for or in elected office?
Seattle Theatre Group® does rent its venues to candidates running for or in public office for campaign events and beyond. As a matter of policy, Seattle Theatre Group® does not endorse candidates and the rental use of our facilities is not an act of endorsement.
Can I purchase an ad in your program(s)?
Yes. Advertising in our programs is managed by Encore Media.