Accessibility Statement
Seattle Theatre Group (STG) believes that every person has the right to live with dignity, equality, comfort, and independence. STG is committed to providing accessible services whenever possible and is proactive in the pursuit of improving accessibility over time.
Request services
It takes time to coordinate these services, so please make your request as far in advance as possible – minimum two business days before the show. You can also email us at accessibility@stgpresents.org or call our box office at 206-682-1414 (press 5).
Accessibility Policies and Services
Audio Described Performances
Arrival
Anyone in your party can ask the ushers and security stationed outside (staff dressed in black) for guidance to the designated accessible entrance of the Paramount Theatre, located on Pine Street at the intersection with 9th Avenue. Front doors open one hour prior to showtime.
To enter, you’ll go through a metal detector (first doorway) then your ticket barcodes will be scanned (second doorway). Immediately inside those two doorways, you’ll find the table where volunteers are ready to equip you with a headset for audio description. They will ask for your name, photo ID, and phone number in exchange for the headset device.
Equipment
For audio description, please confirm with the volunteers that your device is set to Channel 2 and learn how to control the volume and change the channel, just in case.
- Note: you won’t hear the audio description narration unless you’re on Channel 2.
- Channel 1 amplifies the stage performers.
- Channels 3-6 are unused and therefore won’t produce sound.
We provide two headset options, and you are welcome to bring your own plug-in earphones for the latter. You’re also welcome to try both and switch if you find one more comfortable than the other.
- Option A: a U-shaped device that hangs from the contact point with your ears. Recommended for better sound quality.
- Option B: a smaller, more portable device with a headphone jack. While the sound is better through your own earphones, we provide disposable earbuds if you forget to bring yours. Overall, the audio description tends to be harder to hear on this device, and we’re actively working on a solution to that issue.
After the performance, please return the headset(s) to the same entryway table, or the adjacent booth, and retrieve your photo ID from a volunteer.
Preshow Description
The auditorium will open for patron seating about 30 minutes prior to showtime.
The audio description preshow notes with costume, cast, and scenery details will begin approximately 15-18 minutes before showtime via Channel 2.
Restrooms
The two ADA restroom stalls are located forward and to the left at the far end of the theatre lobby from the entryway check-in table. You’ll find them situated under the staircase that’s near the auditorium Aisle 5 doorway on the main lobby floor.
A water fountain is a few steps away from the ADA restroom stall doors.
Contact
for more information, to communicate requests, or to leave feedback
206-682-1414, extension 5
for tickets and box office assistance
for information about Touch Tours, discount tickets and eligibility
We welcome every bit of feedback from your audio description experience, and we look forward to describing more shows for you in the future! Thanks for supporting Seattle Theatre Group!
Assistive Listening Devices
Sennheiser Digital RF signal transmission listening devices are available to rent free of charge at The Paramount, Moore and Neptune Theatres on a first come, first served basis. To rent a listening device at The Paramount, please visit the Friends booth, located just inside the main lobby of the theatre. For Moore or Neptune shows, please locate an usher for assistance.
We carry two models of listening devices:
- The HDE2020-D-II, which is a one-piece with earpieces, worn to amplify the show feed.
- The EK 2020-D-II, which can be used with personal headphones/earbuds or an induction neck loop for transmitting sound to hearing aids equipped with a T-coil. Please speak to your Audiologist on how to use the T-coil system.
ACCESSIBLE SEATING ESCORT SERVICE
Accessible Seating Escort Service Available Upon Advance Request.
STG provides complimentary escort service upon request to patrons who need assistance accessing their seats. STG will request that patrons notify STG of the need for escort service within 48 hours of the start of the event. If a request is made with less than 48 hours’ notice, STG will make its best efforts to provide escort service, but cannot guarantee that escort service will be provided. Requests for escort service may be made via email at accessibility@stgpresents.org, by calling our box office at 206-682-1414 (press 5), or through the Accessibility Service Request Form.
American Sign Language (ASL)
Open Captioned Performances
In our efforts to make all our events as accessible as possible, ASL and Open Caption Interpretation is available by request for certain performances. The list of currently scheduled performances can be found above. To request interpretive services, please fill out the following form:
Gala Pro
By downloading and accessing GalaPro, patrons are able to sync their devices to a performance and follow along with the provided text on their screens. This is an STG-approved program meant to assist patrons who are in need of these services. By offering this free program, it is our intention to provide greater accessibility at our performances, creating a more inclusive experience for all.
Step #1
Download the GalaPro app from the Apple App Store or Google Play Store.
We recommend that you do this prior to arriving to the theatre but if not, STG’s Wi-Fi can be used onsite:
Network: Paramount Theatre Guest
Password: stglovesyou
Step #2
The login page will appear the first time you use the app.
Choose to create an account or login if you have an existing account.
Step #3
Scroll to find your show. Click start.
Step #4
Set your phone to airplane mode.
Turn your Wi-Fi on and select the GalaProParamount Network
Password: galapro1
Go back to the GalaPro app.
To adjust font size and brightness use the settings on the top left side of the screen.
Tactile Interpreters
We are happy to work with our patrons in accommodating tactile interpreters as early as possible prior to the performance to allow time for us to work together in arranging the best seating options and service.
Sensory Guides/Social Narrative
Broadway performances are reviewed by Sensory Access, a team that includes an Autistic teen, a psychologist and an autism therapist. They provide guides to moments and sensory difficulties that can be experienced while viewing the show. Check below for current guides, which generally become available the Thursday of a Broadway opening week.
Policies
Personal Care Attendant
A patron who requires the use of a round-the-clock Personal Care Attendant (PCA), who would need to accompany the patron in order for the patron to attend a given performance, can receive complimentary admittance for the (PCA). The PCA ticket needs to be coordinated directly through STG, by phone or email; 206-682-1414 (press 5) or accessibility@stgpresents.org. The patron ticket can be purchased via Ticketmaster OR directly through STG. Our policy is to do our best to seat the PCA next to the patron or as close to the patron as possible depending on availability.
Accessible Seating
The Paramount, Moore, Neptune, and 5th Avenue Theatres' wheelchair accessible seats are located on the main floor. Wheelchair accessible seats are marked with the International Symbol of Access on our seating maps. Due to their historic nature, there are no elevators in any of our theatres saving for the 5th Avenue.
Remlinger Farms features accessible pathways and a raised platform designed to accommodate mobility devices and provide seating with chairs.
Patrons who require ADA accessible seating may purchase wheelchair accessible seats as well as additional companion seats. Accessible seating can be purchased in person, by phone, or online via individual show ticket links.Service Animals
Please note: Service animals are allowed in The Paramount, Moore and Neptune Theatres.
Accessible Parking
There is no ADA parking at the Paramount, Moore, or Neptune theatres. Drop-off locations are as follows:
The Paramount:
- Passenger drop off zone in front of theatre on Pine St (Pine is one-way heading west).
The Moore:
- Loading zone in front of theatre on 2nd
The Neptune:
- Closest area for drop-off is side street of Brooklyn on the opposite side of street from theatre corner.
Remlinger Farms:
- Dedicated ADA parking close to venue entrance
- Parking attendants will direct cars to the specific area
- Car must have an ADA placard
A special thank you to our official accessibility partner
